Sales T&C's



Returns, refunds and exchanges:


You may return unopened and fully sealed products purchased at IO SYSTEMS and receive a full refund of the purchase price within the first 7 days of the invoice date. You will only be eligible for a refund if the product is returned to IO SYSTEMS together with the original tax invoice. Should you wish to receive a refund please email a request to or click on our support page under your profile.


You may return opened and unsealed products purchased at IO SYSTEMS and receive a refund of the purchase price less 20% within 10 days of the date of purchase.


IO SYSTEMS levies a charge on returns of unsealed products to cover the costs of repackaging the product for sale. A courier collection fee of R100.00 may be charged on refunds and exchanges.


You will only be eligible for a refund if the product is returned to IO SYSTEMS together with all its accessories, the original product packaging, original tax invoice and subject to an internal inspection of the product with our technical team.


IO SYSTEMS will not facilitate any bulk deal returns. i.e. order greater or equal to 5 units.


All faulty products will be covered under the relevant product warranty.


Where you are eligible for a refund, the purchase price will be refunded to your credit card or, if you paid using another payment method, by electronic funds transfer (EFT) to your bank account. For this purpose you may be required to provide your bank account details to IO SYSTEMS. EFT payment may take up to 14 working days to process.


Unsealed software products, software subscriptions, gift cards and In-ear products may not be returned to IO SYSTEMS and are not eligible for refunds.


To process a return, refund or exchange please send an email to with your request and the order reference number. An IO SYSTEMS representative will contact you within 24 business hours.














The products and services that are sold by IO SYSTEMS are sold “as is” and “as available”.


IO SYSTEMS does not give any express guarantee or warranty regarding the performance of any product or services and excludes any implied warranties to the full extent that is permitted by law.


The manufacturers of the products sold by IO SYSTEMS may provide a manufacturer’s warranty in respect of their branded products.


This manufacturer’s warranty is not given by IO SYSTEMS although IO SYSTEMS may be responsible for providing certain warranty service under this manufacturer’s warranty in terms of its arrangements with those manufacturers.


In the event of a device requiring service you are responsible to ensure that any screen protector, cover or third party add-on is removed prior to obtaining service.


IO SYSTEMS will not be held liable for the cost to replace any third party add-on’s such as “Screen protectors, Covers etc” as these will have to be removed in order to facilitate any form of service / assessment.



Pricing changes:


IO SYSTEMS reserves the right at any time and without giving you any advance notice to make changes to the prices of goods and services that are sold through the IO SYSTEMS website and to correct any pricing errors that may inadvertently occur. IO SYSTEMS is not liable for any errors that may occur related to pricing and availability of items.


Business terms and conditions:


Quotations are valid for 7 days, however due to the volatility of the Rand/USD & Rand/Euro exchange rate, please note that prices published by IO SYSTEMS business may change without notice.


Additional terms and conditions:


Additional terms and conditions may apply to specific products and services that sold by IO SYSTEMS.


Those terms and conditions form part of these Terms and Conditions of Sale and you agree that you are bound by the additional product specific terms & conditions.


If there is a conflict between these Terms and Conditions of Sale and any specific terms and conditions applicable to any particular product or service, the specific terms and conditions will apply.



One promotion cannot be used in conjunction with another