IO SYSTEMS WEBSITE TERMS AND CONDITIONS
"These Online Terms and Conditions are a contract between you and Intelligent Output Systems (PTY) Ltd, hereafter referred to as IO SYSTEMS.
These Online Terms and Conditions apply when you use the IO SYSTEMS website (located at www.iostore.co.za), buy any products or services through the IO SYSTEMS website and also apply to your use of any such goods and services.
By accessing the IO SYSTEMS Website you agree to these Terms and Conditions.
If you do not agree to these Online Terms and Conditions you must not use the IO SYSTEMS website."
Disclaimer and limitation of liability:
"The information, content, services, and features of the website, including text, graphics
and links are provided on an "as is" basis.
IO SYSTEMS does not represent that the IO SYSTEMS website or any content, service or feature of the website will be error free, or will meet any particular criteria of accuracy, completeness or reliability of information, performance or quality.
IO SYSTEMS does not give any warranty, express or implied, in relation to the operation of the IO SYSTEMS website.
IO SYSTEMS cannot ensure that any files or other data that you download from the IO SYSTEMS website will be free of viruses or contamination or destructive features.
IO SYSTEMS is not responsible for the acts or omissions of any third parties in connection with the use of the IO SYSTEMS website.
IO SYSTEMS is not liable for any damages, liability or harm caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of the IO SYSTEMS website, whether for breach of contract, delict, or any other cause of action.
IO SYSTEMS is not liable for any indirect, consequential, special, incidental or punitive damages, including lost profits, even if IO SYSTEMS has been advised of the possibility of such damages.
These Online Terms and Conditions do not affect your statutory rights, including your rights under any applicable consumer laws that cannot be altered by contract."
Content on the IO SYSTEMS website:
All content on the IO SYSTEMS website, such as information, text, pictures, photographs, graphics, interfaces, and the design, structure and arrangement of the content, belongs to IO SYSTEMS or is protected by the applicable copyright laws. You may not copy, reproduce, upload or post any of the content on the IO SYSTEMS website without prior written permission given by IO SYSTEMS.
Links to third party websites:
The IO SYSTEMS website may include links to websites operated by third parties. IO SYSTEMS is not responsible for the content of 3rd party websites. The links to third party websites from the IO SYSTEMS website do not imply any responsibility for the content, opinions, representations, products or services provided on such 3rd party websites.
Changes to IO SYSTEMS website:
The content on the IO SYSTEMS website and the products and services offered may change from time to time. IO SYSTEMS hereby confirms that no prior notice will be provided regarding such updates/changes. IO SYSTEMS may also interrupt the operation of the IO SYSTEMS website, or any part of the website, to perform routine or non-routine maintenance, to correct any errors, or make other changes.
If you do not comply with these Online Terms and Conditions when accessing or otherwise using the IO SYSTEMS website, IO SYSTEMS has the right to suspend your access to the website temporarily or permanently without notice to you. IO SYSTEMS reserves the right to suspend the operation of the website at any time and indefinitely if required. Note that such as step will not impact orders already placed and paid for.
Sales in South Africa only:
Only users in South Africa may buy goods and services through the IO SYSTEMS website. IO SYSTEMS will only accept orders for delivery addresses in South Africa. Products and services sold through the IO SYSTEMS website are intended for use only in South Africa.
By using the IO SYSTEMS website you are representing that you are above the age of 18 or, if you are below the age of 18, that you have the permission of your parent or guardian to use the IO SYSTEMS website and to buy goods and services through the website.
Billing and personal information:
When you place an order for a product, your order is subject to product availability. If, after you place your order, there is insufficient stock to fulfil your order, IO SYSTEMS has the right to cancel your order or any part of your order and refund the purchase price. IO SYSTEMS will refund the purchase price based on the original payment method (i.e. to your credit or debit card). You will have the opportunity to review any order for products or services that is placed through the IO SYSTEMS website. You can withdraw your order at any time before finally placing it. IO SYSTEMS reserves the right to refuse to process an order or not to accept a confirmed order in the event of a technical or any other error in the price displayed or in the product information displayed at the time the order was proceeded. The customer will be refunded any moneys paid should an order not be accepted.
All transmissions of billing information and data through the IO SYSTEMS website are encrypted and IO SYSTEMS takes extensive steps to ensure that any transaction through the IO SYSTEMS website is secure. You accept that transactions that are performed over the internet may be vulnerable to being intercepted. IO SYSTEMS will not be liable for any interception that occurs and any loss that is suffered as a result, where IO SYSTEMS has taken reasonable steps to prevent this happening. IO SYSTEMS makes use of PayFast as a payment gateway. More information regarding PayFast can be found here : https://www.payfast.co.za
Terms and conditions of sale and return and refund policies:
IO SYSTEMS will refund or exchange any online purchases within 7 days from the date of receipt as long as the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided. A 20% handling fee may be charged on opened / used purchases.
Software products cannot be exchanged or refunded. Products will not be refunded or exchanged due to incompatibility. Please check compatibility information before placing an order. A courier collection fee of R140.00 may be charged on refunds and exchanges. IO SYSTEMS will refund the purchase price of any product within 7 days after you cancel your agreement with IO SYSTEMS.
IO SYSTEMS will give you a refund based on the original payment method used to buy the products. A customer has the right to decline a coupon for www.iostore.co.za
IO SYSTEMS reserves the right at any time and without giving you any advance notice to make changes to the prices of goods and services that are sold through the IO SYSTEMS website and to correct any pricing errors that may inadvertently occur. IO SYSTEMS is not liable for any errors that may occur related to pricing and availability of items.
Changes to the contract:
IO SYSTEMS reserves the right to make changes to these Online Terms and Conditions at any time.
If you are an existing customer, IO SYSTEMS will notify you in advance of any material changes that it intends to make to these Online Terms and Conditions before the changes come into effect.
If you do not wish to be bound by the amended contract, you should not continue to use the IO SYSTEMS website.
Delivery and collection:
All orders in Port Elizabeth has free delivery. Any order less than R1000 / outside of Port Elizabeth will carry a small courier fee. You will be required to provide a valid form of identification when your order is delivered. In the event that you cannot take delivery, a signed proxy letter (containing proxy name, surname and ID number) must be provided together with a copy of you ID.
IO SYSTEMS is not liable for any incorrect order(s) or delivery where you make an error in the information that you provide to IO SYSTEMS e.g. if you provide the incorrect delivery address or submit an incorrect order.
You acknowledge that the delivery of your order may be impacted by events beyond IO SYSTEMS control such as adverse weather conditions or industrial action.
IO SYSTEMS is not liable for late deliveries of products purchased through the IO SYSTEMS website. IO SYSTEMS does however endeavour to provide an efficient delivery process.
Other terms and conditions:
Additional terms and conditions may apply to specific products and services that are made
available through the IO SYSTEMS website and to other features that are made available on the site such as competitions. Those terms and conditions form part of these Online Terms and Conditions and you agree that you are bound by them. If there is a conflict between these Online Terms and Conditions and any specific terms and conditions applicable to any particular product or service or feature of the IO SYSTEMS website, the specific terms and conditions will apply.
Record of your transaction:
If you need to obtain a sales record of your transaction to buy goods or services through the IO SYSTEMS website, you can contact IO SYSTEMS within 30 days of the transaction. Please send an email to firstname.lastname@example.org with the order number as reference for such queries. All users can access their purchase history on www.iostore.co.za
Complaints and notices:
Complaints and queries should be sent by email to email@example.com with the applicable order number as reference.
Any legal notices that you give IO SYSTEMS under this contract must be sent by registered post to 4 Hurd Street, Newton Park, Port Elizabeth, 6045.
Where IO SYSTEMS needs to give you any notice as provided for in this contract or provide additional information about the products and services supplied to you, IO SYSTEMS will do so by sending you an email or posting a notice on the IO SYSTEMS website. You consent to IO SYSTEMS providing you with notices or information via these mediums.
All products bought are sold with a warranty.
Mac, iPad, iPhone and Apple Watch are sold with a 12 month warranty. iCare for Mac will extend the warranty by an additional 24 months, from the date of purchase.
Dell products are sold with a 1 year warranty, unless stated otherwise.
To process a return, refund or exchange please send an email to firstname.lastname@example.org with your request and we will make the necessary arrangements.